Head of Operations

Duties and Responsibilities:

• Plan and monitor daily operations to ensure departmental efficiency and quality of work.

• Supervise and support staff in implementing their responsibilities.

• Participate in all management meetings and contribute to strategic discussions.

• Collaborate with senior management to create and implement departmental strategies.

• Revise and formulate policies, ensuring their effective implementation.

• Oversee compliance with applicable regulations and procedures.

• Manage relationships with staff, members, customers, and external partners.

• Prepare timely and detailed reports on the department’s financial and operational performance.

• Evaluate the efficiency of business procedures and apply improvements to meet District SACCO objectives.

• Oversee member/customer support processes to enhance satisfaction.

• Manage all business, IT and digital operations.

• Perform additional tasks as requested by the Managing Director.

Qualifications & Experience required

• Master’s or Bachelor’s degree in Accounting, Finance, Business Administration, or related fields

• 10+ years in senior management positions in microfinance or banking sector.

• Minimum of 5 years of experience in operations.

• Excellent organizational and leadership abilities.

• Outstanding communication, interpersonal and strong decision-making skills.

• Working knowledge of data analysis and performance/operational metrics.

• Proficient in MS Office applications, including Word, Excel, PowerPoint, Outlook and Adobe Acrobat.

• Fluent in spoken and written English; knowledge of French is an advantage.

How to apply

All interested and qualified candidates are invited to submit their applications with a cover letter (indicating their motivation, suitability, knowledge and experience), Curriculum Vitae, copies of their academic, professional and training certificates and copies of identity cards or passports in one Pdf document by email to operations.rulindo@rumacpa.com no later than 14/05/2025 at 5:00 pm.

Additional information

• Applicants must meet all legal requirements for employment in Rwanda, including holding appropriate citizenship or residency status.

• All information will be kept confidential in accordance with RUMA CPA’s data privacy guidelines

• Only applications submitted through the email indicated above will be considered for review.

• Only candidates who pass pre-selection will be contacted for further assessment.

RUMA CPA

Management