Operations Director

JOB VACANCY ANNOUNCEMENT

QA Venue Solutions Rwanda is a private company legally registered in Rwanda with expertise to manage and commercialize sports and entertainment venues across Africa. We are committed to delivering world-class event experiences and operational excellence across our portfolio.

We are currently seeking qualified, dynamic, and results-oriented individuals to fill the following position: 

JOB TITLE: Operations Director (1)

REPORTING TO: The Country director and managing director

Duties and Key responsibilities (not exhaustive)

Scope of the Job

The Operations Director will oversee all operational aspects of QAVSR venues projects in Rwanda ensuring the facilities operate efficiently, safely, and profitably. This role requires strong expertise in facility management, event coordination, and infrastructure maintenance. The ideal candidate will bring strategic oversight to enhance the visitor and user experience through excellent service delivery and facilities upkeep.

Facility Management:

• Oversee day-to-day facility operations, including maintenance, security, cleaning, and utilities.

• Implement preventive maintenance programs to reduce downtime and extend asset life.

• Manage vendor contracts and service providers for building systems (HVAC, electrical, plumbing, etc.).

Event & Operations Management:

• Coordinate all operational aspects of events (sports, concerts, public gatherings) including setup, logistics, safety, and teardown.

• Work closely with event promoters, organizers, and government agencies to ensure compliance and operational efficiency.

Health, Safety & Security Compliance:

• Ensure compliance with national safety regulations and international stadium safety standards.

• Lead the implementation of risk assessments, emergency preparedness plans, and crowd control strategies.

Team Leadership & Budgeting:

• Lead and manage cross-functional teams including operations staff, technicians, and support personnel.

• Develop and manage operational budgets; track costs and optimize resource usage.

Strategic Planning:

• Contribute to the venues’ long-term strategic goals related to sustainability, modernization, and facility enhancement.

• Collaborate with stakeholders to continuously improve operations and fan experience.

Knowledge and Skills:

Required Education and Qualifications

• Bachelor’s degree in Facilities Management, Operations, Engineering, or related field (Master’s preferred).

• Minimum 10 years of senior-level operations/facilities experience, preferably in stadium, arena, or large venue management.

• Strong leadership skills with experience managing large teams and complex projects.

• Proficiency in facility management systems (CAFM, BMS) and modern security technologies.

• Excellent communication, negotiation, and stakeholder engagement skills.

• Knowledge of Rwandan regulatory standards and international best practices in stadium/Arena/venues management is a plus.

Key Skills

• Facility Management & Maintenance Planning

• Budgeting & Cost Control

• Vendor & Contract Management

• Safety, Security & Emergency Preparedness

• Team Leadership & Staff Development

• Project Management

• Stakeholder Relations & Government Liaison

• Strong Organizational and Analytical Skills

Applications must include the following documents:

• Application cover letter addressed to the Country director and managing director- QA Venue Solutions-Rwanda

• Curriculum vitae including your personal details, education level and any experience

• Name, address and telephone numbers of three (3) references

• Deadline: 30th May 2025

Please note that only candidates with the needed qualifications and relevant experience will be shortlisted.

Done at Kigali, May 2025